Different companies use different criteria for promotions. Papa John’s (American restaurant franchise), however, has one of the best approaches for promotion. As the current CEO for the company since January, Steve Ritchie journey to the top is a good illustration of what hard work, determination, and consistency is to this entity. From occupying, a position worth six USD per hour and latter be in charge of thousand employees around the globe and billion dollar sales- is an exceptional journey. This criterion is still the reality up to now. Hardworking employees are getting promotions purely on individual success.
What has been Steve Ritchie Papa John’s success so far? As the CEO for the last nine months, Steve has a lot to show as the man in charge of this company. Bringing Mike Nettles and Brandon Rhoten in the management team was his first significant move. The two are exceptional digital strategists in marketing. The American restaurant franchise needed a boost in marketing, especially on the digital space. This team has achieved goals, thanks to Steve Ritchie leadership.
As a restaurant franchise, the company needed a boost its customer’s relations. It is important to note that a better customer relationship has been Steve Ritchie’s main agenda for the last nine months. Through putting well-thought policies and expanding the customer care, it is correct to state that the company’s relation has significantly improved this year. A customer can now get timely responses. This has made the company strengthen its general sales over the past months.
Through consumer entities such as the American Customer Satisfaction Index, the company is certain on its efficiency. The scores reflects the efforts the management led by Steve Ritchie have achieved. The ACSI is one of the most efficient consumer entity and having high and better scores shows the company’s commitment to better services.
In summary, the contributions to improving the organization images through better services and an overall increase in sales are the two most iconic achievement Steve Ritchie is proud to accomplish. This sales numbers is without forgetting the effects his team has put in pushing accountability, efficiency, and the right attitude in dealing with all customers, whether virtually or when making deliveries. An open letter from Steve to their customer can be read here.